Go Jackpot Terms and Conditions — Your Rights and Obligations as a Philippine Player

Welcome to Go Jackpot. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "you", "your") and Go Jackpot ("Go Jackpot", "we", "us", "our") governing your access to and use of the Go Jackpot platform, including all games, betting markets, payment services, promotions, and customer support services accessible through gojackpot.asia.

By clicking "Register", accessing the platform, placing a bet, or using any feature at Go Jackpot, you confirm that you are at least 21 years of age, that you are located in a jurisdiction where accessing online gaming services is lawful, that you have read these Terms in full, and that you agree to be bound by them. If you do not agree to these Terms, you must not use Go Jackpot.

Go Jackpot reserves the right to update these Terms at any time. Registered players will be notified of material changes by email or platform notification. Continued use of Go Jackpot after any update constitutes acceptance of the revised Terms.

1. Definitions

For clarity throughout these Terms, the following definitions apply:

• "Account" means a registered Go Jackpot player account created through the official registration process at gojackpot.asia.
• "Balance" means the combined total of real-money funds held in a player's Go Jackpot wallet, excluding any bonus or promotional funds subject to wagering conditions.
• "Bonus Funds" means any promotional credits, match bonuses, free bet credits, or cashback amounts credited to a player's account under a specific promotion, subject to separate wagering conditions.
• "Bet" means any wager placed by a player on a sports event, virtual sports event, or game outcome through the Go Jackpot platform.
• "KYC" means the Know Your Customer identity verification process required before withdrawals are processed, compliant with applicable Philippine law.
• "Philippine Peso" or "₱" means the official currency of the Republic of the Philippines, in which all transactions at Go Jackpot are denominated.
• "Platform" means the entirety of the Go Jackpot website, mobile experience, games lobby, sportsbook, live casino, and all associated services accessible via gojackpot.asia.
• "Prohibited Conduct" means any action defined in Section 8 of these Terms as a violation of Go Jackpot's acceptable use policy.

2. Eligibility and Registration

To register and maintain an account at Go Jackpot, players must meet all of the following eligibility requirements:

• Be at least 21 years of age at the time of registration and at all times during use of the platform.
• Be registering from a jurisdiction where accessing and using online gaming services is permitted under applicable local law.
• Not be a current employee, contractor, director, or close family member of a Go Jackpot employee involved in the operation of the platform.
• Not have a previously closed or suspended Go Jackpot account unless reinstatement has been expressly approved by Go Jackpot customer support.
• Provide accurate, complete, and truthful registration information including your full legal name, date of birth, Philippine address, and active contact details.

Each eligible person is permitted to maintain one single registered account at Go Jackpot. Opening or operating more than one account — whether under the same name or a different name, using the same or different payment methods, from the same household, or from the same IP address — is a violation of these Terms and will result in the closure of all associated accounts and forfeiture of balances held therein.

Go Jackpot reserves the right to request identity verification documents at registration or at any point during a player's use of the platform, and to decline registration or suspend accounts where verification cannot be completed satisfactorily.

3. Account Security

You are solely responsible for maintaining the security and confidentiality of your Go Jackpot account credentials, including your username, password, and any two-factor authentication codes associated with your account.

• Do not share your login credentials with any other person. Go Jackpot will never ask for your password via email, live chat, or phone.
• Use a strong, unique password for your Go Jackpot account that you do not use on any other website or application.
• If you suspect that your account has been accessed without your authorisation, contact Go Jackpot support immediately and change your password.
• Go Jackpot accepts no liability for losses resulting from unauthorised account access where the player failed to maintain reasonable account security practices.
• Any bets placed, games played, or withdrawals requested from your account are considered to have been made by you unless you have reported unauthorised access before the relevant transaction occurred.

4. Deposits and Withdrawals

Deposits: Go Jackpot accepts deposits from the following Philippine payment channels: GCash, Maya, GrabPay, Coins.ph, BDO Online Banking, BPI Online Banking, UnionBank Online, InstaPay, PESONet, and Visa/Mastercard debit and credit cards issued by Philippine banks. All deposits are processed in Philippine pesos. Minimum deposit amounts may vary by payment method and are displayed on the deposit page at the time of transaction.

Withdrawals: Players may request withdrawals of their real-money balance at any time, subject to:

• Successful completion of KYC identity verification before the first withdrawal.
• The minimum withdrawal amount applicable to the chosen payment method, as displayed at the time of the withdrawal request.
• Applicable wagering requirements on any bonus funds currently active in the account — real-money balance and pending bonus balance are treated separately.
• Withdrawal of funds deposited via a specific payment method may be returned to the same method depending on the player's payment history and applicable compliance requirements.

Processing Times: Go Jackpot targets withdrawal processing within five minutes for GCash and Maya under standard conditions. Processing times for bank transfers via BDO, BPI, and UnionBank may vary depending on the receiving bank. During peak periods or where additional verification is required, processing may take longer. Go Jackpot will notify the player if a withdrawal is subject to additional review.

Fees: Go Jackpot does not charge players a fee for standard withdrawals. Transaction fees imposed by your payment provider (e.g., GCash, your bank) are outside Go Jackpot's control and may be deducted by the receiving institution.

5. Betting Rules

All sports bets and virtual sports bets placed at Go Jackpot are subject to the following general rules:

• All bets are final once confirmed by the player. Bets cannot be cancelled or amended after confirmation except where Go Jackpot expressly offers a cash-out feature for a specific market.
• Minimum and maximum bet amounts apply per market and are displayed in the betslip at the time of placing a bet. These limits may vary by sport, event, and market type.
• If a real-world sporting event is postponed before commencement and not completed within 72 hours of the original scheduled start time, bets on that event will be voided and stakes returned to the player's wallet.
• If a real-world sporting event starts but is abandoned before the minimum required portion of play is completed (as specified in the rules for each sport), bets will be voided unless the result has already been determined for the relevant market.
• Obvious errors in odds — including prices that are clearly incorrect due to technical malfunction or human error — may be voided by Go Jackpot. Players who knowingly exploit manifestly incorrect odds will be subject to account review and potential restriction of betting privileges.
• Go Jackpot reserves the right to limit maximum winnings on any single bet, accumulator, or same-game parlay. Maximum payout limits are displayed in the bet limits section of the platform.
• Virtual sports outcomes are determined by a certified Random Number Generator. Results are final upon completion of the event broadcast and cannot be disputed on the basis of the simulated outcome.

6. Live Casino Rules

Go Jackpot's live casino games — including baccarat, blackjack, roulette, Dragon Tiger, Sic Bo, and game shows — are hosted by trained dealers in monitored studio environments and use physical gaming equipment (cards, wheels, dice) where applicable.

• Live casino game results are determined by the physical outcome of the game as dealt or spun by the dealer. In the event of a dispute, video footage of the relevant game round is the definitive reference.
• If a live casino game round is interrupted due to a technical failure on the Go Jackpot platform before the result is determined, the bet will be refunded to the player's wallet. If the interruption occurs after the result is determined, the result stands.
• Minimum and maximum bet limits per live casino table are displayed on the table information screen before seating. Bet limits may differ between standard tables and VIP tables.
• Players are not permitted to use external software, bots, or automated systems to place bets or interact with live casino games. Detection of such activity will result in immediate account suspension.
• Go Jackpot is not responsible for losses incurred due to a player's internet connection failing during a live game round. Players should ensure stable connectivity before joining a live casino session.

7. Bonuses and Promotions

Go Jackpot offers various promotions — welcome bonuses, deposit match offers, free bets, cashback promotions, and loyalty rewards — that are available to eligible registered players. All promotions are subject to the following general conditions, as well as any promotion-specific terms published alongside each offer:

• Wagering Requirements: Bonus funds are subject to wagering requirements that must be completed before the bonus amount or any winnings derived from bonus funds can be withdrawn. The specific wagering multiplier for each promotion is stated in the promotion's own terms.
• Validity Period: All bonuses have an expiry date. Bonus funds and any associated wagering requirements not completed within the validity period will be forfeited without compensation.
• One Offer Per Player: Unless explicitly stated otherwise, each promotion is available to each eligible player once. Attempting to claim the same promotion multiple times via different accounts, payment methods, or devices is considered bonus abuse.
• Eligibility: Some promotions are restricted to specific games, sports, payment methods, or player segments. Eligibility criteria for each offer are detailed in the promotion terms. Bets that do not meet eligibility criteria will not count toward wagering requirements.
• Maximum Bonus Conversion: Unless otherwise stated, the maximum amount that can be converted from bonus funds to withdrawable real-money balance is capped at a multiple of the original bonus amount, as specified per promotion.
• Abuse and Exploitation: Go Jackpot actively monitors accounts for bonus abuse patterns including hedging bets, low-risk play to meet wagering requirements, and coordinated multi-account abuse. Where abuse is detected, Go Jackpot reserves the right to void the bonus, void associated winnings, and restrict future promotion eligibility.

8. Prohibited Conduct

The following actions are strictly prohibited at Go Jackpot and may result in immediate account suspension, permanent closure, forfeiture of balance, and where applicable, reporting to relevant authorities:

• Registering or operating more than one account on the Go Jackpot platform.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Allowing or facilitating access to your account by any third party, including family members.
• Using automated software, bots, scripts, or any technical means to place bets, exploit games, or interact with the platform in a manner not intended for human players.
• Engaging in or facilitating collusion with other players on any game, table, or betting market.
• Exploiting technical errors, software bugs, or clearly incorrect odds with the knowledge that an error exists.
• Depositing funds obtained through fraudulent means, stolen payment instruments, or any form of money laundering.
• Attempting to withdraw funds that are subject to active wagering requirements or compliance holds.
• Harassing, threatening, or abusing Go Jackpot staff or other players through any communication channel.
• Using the Go Jackpot platform for any commercial gambling operation, syndicate betting arrangement, or for accepting bets on behalf of third parties.
• Circumventing account restrictions, self-exclusion periods, or suspension decisions through the use of new registrations or third-party accounts.

9. Account Suspension and Closure

Go Jackpot reserves the right to suspend or permanently close any player account, without prior notice where circumstances warrant, in the following situations:

• A player breaches any provision of these Terms and Conditions.
• Go Jackpot is required to do so under applicable law, regulatory instruction, or legal process.
• A player is found to have provided false registration information or fraudulent identity documents.
• Suspicious financial activity is detected that requires investigation under anti-money laundering obligations.
• A player requests self-exclusion through Go Jackpot's responsible gaming tools.

Voluntary Closure: Players may request voluntary account closure at any time by contacting support@gojackpot.asia. Upon closure, any remaining real-money balance (after deduction of applicable pending transactions and bonus conditions) will be returned to the player via their last verified payment method. Account closure requests are processed within five business days.

Upon Account Closure: All pending bets at the time of closure due to a Terms violation will be voided. Bonus balances and unmet wagering requirements are forfeited. Real-money balance may be held pending compliance review if the closure was initiated for regulatory reasons.

10. Responsible Gaming

Go Jackpot is committed to providing a safe, responsible gaming environment for all Philippine players. Gaming should be a form of entertainment — not a financial strategy, and not something that creates stress, financial hardship, or harm to you or the people around you.

The following responsible gaming tools are available to all Go Jackpot players at no cost through the account settings panel:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Limit reductions take effect immediately. Limit increases require a 72-hour cooling-off period before activation.
• Session Time Limits: Set a maximum continuous play session time after which you will be automatically logged out.
• Cool-Off Period: Temporarily suspend your account for a set period (24 hours to 6 weeks) during which you cannot log in, deposit, or bet.
• Self-Exclusion: Permanently or indefinitely exclude yourself from Go Jackpot. Self-exclusion cannot be reversed without a minimum waiting period and written request to the compliance team. During self-exclusion, Go Jackpot will use reasonable technical measures to prevent access.
• Reality Checks: Receive regular notifications showing your session duration and net gaming position during play sessions.

If you are concerned about your own gambling or that of someone close to you, please visit our Responsible Gaming page for additional resources and guidance.

11. Privacy and Data Protection

Your privacy is important to Go Jackpot. We collect, use, and store your personal data in accordance with our Privacy Policy, which forms part of these Terms by reference. By accepting these Terms, you also accept the Privacy Policy in full.

Key data practices at Go Jackpot include:

• We collect only the personal information required to operate your account, process payments, fulfil KYC obligations, and provide customer support.
• All data is transmitted using 256-bit SSL encryption. Your account credentials and payment data are stored securely and never transmitted in plain text.
• We do not sell your personal data to third parties for marketing purposes.
• We may share data with third-party payment processors, game providers, and regulatory authorities as required to operate the platform and fulfil legal obligations.
• You have the right to access, correct, or request deletion of your personal data. Submit a request to support@gojackpot.asia at any time.

12. Intellectual Property

All content on the Go Jackpot platform — including the brand name, logo, game graphics, user interface design, marketing materials, written content, and software — is the intellectual property of Go Jackpot or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property law.

• Players are granted a personal, non-transferable, non-exclusive licence to access and use the Go Jackpot platform for their own entertainment purposes only.
• You may not copy, reproduce, distribute, modify, publicly display, or create derivative works from any Go Jackpot content without prior written authorisation.
• Scraping, crawling, or systematically extracting data from the Go Jackpot platform — including odds, game results, or player data — is strictly prohibited.

13. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, Go Jackpot's liability to any player is limited as follows:

• Go Jackpot is not liable for any indirect, consequential, incidental, or special damages arising from your use of the platform, even if advised of the possibility of such damages.
• Go Jackpot is not liable for losses arising from your failure to maintain account security, including losses resulting from unauthorised access to your account.
• Go Jackpot is not liable for service interruptions caused by third-party payment providers, internet service providers, or force majeure events beyond our reasonable control.
• In all cases, Go Jackpot's maximum liability to a player in connection with any specific incident shall not exceed the value of the player's deposited real-money balance held at the time of the incident.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

14. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from or in connection with your use of Go Jackpot shall first be referred to Go Jackpot's customer support team for resolution through our internal complaints procedure.

If a dispute cannot be resolved through the internal process within 30 days of the initial complaint, either party may refer the matter to the appropriate regulatory authority or competent courts of the Philippines with jurisdiction over the subject matter.

To submit a formal complaint, contact Go Jackpot in writing at support@gojackpot.asia. Include your registered account details, a clear description of the issue, and any supporting evidence. Go Jackpot will acknowledge your complaint within 48 hours and provide a full written response within 14 business days.

15. Changes to These Terms

Go Jackpot reserves the right to amend these Terms and Conditions at any time. Amendments may be made to reflect changes in applicable law, regulatory requirements, platform features, or business operations.

Where changes are material — meaning they significantly affect your rights or obligations as a player — Go Jackpot will provide advance notice via email to your registered address and through a platform notification displayed upon login. The notice period for material changes is at least 14 days before the amended Terms take effect, except where immediate change is required by law or regulatory direction.

Your continued use of Go Jackpot following the effective date of any amended Terms constitutes your acceptance of the changes. If you do not accept the amended Terms, you must cease using the platform and may request account closure in accordance with Section 9.

16. Contact Us

For questions about these Terms and Conditions, or for any account-related concern, our Go Jackpot support team is available 24 hours a day, 7 days a week.

• Email: support@gojackpot.asia
• Live Chat: Available through the platform after login, 24/7.
• Response Time: Live chat queries are typically answered within five minutes. Email queries receive a response within 24 hours.

For formal complaints, please refer to Section 14 for the required format and process. All support communications are conducted in English and Filipino.