Go Jackpot Privacy Policy for Players in the Philippines

1 Scope and responsibility

This Privacy Policy applies to personal information processed through the official go jackpot website and the services available through a registered account. It covers visitors, applicants, registered players, former players, and people who contact our customer support team.

For purposes of this policy, personal information means information that identifies you directly or can reasonably be connected with you. It may include basic account details, government-issued identification, payment records, gaming activity, device information, and communications with go jackpot.

Go jackpot aims to manage personal information in line with applicable Philippine privacy requirements, including the principles of transparency, legitimate purpose, and proportionality under the Data Privacy Act of 2012. This policy should be read together with the Terms and Conditions, which explain the rules governing use of the platform.

2 Personal information we collect

The exact information collected by go jackpot depends on how you use the platform. A visitor who only reads a page provides less information than a registered player making deposits, placing bets, and requesting withdrawals.

• Registration details: legal name, date of birth, mobile number, email address, residential address, username, password credentials, and account preferences.
• Identity verification details: copies or images of accepted government-issued identification, identification numbers, verification photographs, date of birth, nationality, and information required to confirm that an account belongs to you.
• Payment details: transaction references, deposit and withdrawal amounts, selected payment method, account-holder details, masked card information, bank transfer records, and payment verification results.
• Gaming information: games opened, bets placed, selections, stakes, outcomes, bonuses, wallet movements, winnings, losses, session times, responsible gaming settings, and account restrictions.
• Technical information: internet protocol address, browser type, operating system, device type, language, approximate location, login time, error records, and security events.
• Communications: messages sent to go jackpot support, account complaints, survey responses, consent records, and correspondence about withdrawals, verification, promotions, or safer gaming.

Go jackpot asks players to provide accurate information. If your mobile number, email address, payment details, or home address changes, you should update your account or contact support. Correct information helps us protect your account and process requests without unnecessary delay.

3 How information is collected

Go jackpot receives information directly from you when you register, complete identity checks, make a deposit, request a withdrawal, set a gaming limit, enter a promotion, or speak with support. Information is also created automatically when you use the website, such as session records, login attempts, browser information, and betting history.

We may receive verification information from payment processors, identity-check providers, fraud-prevention services, banks, and supported wallet providers. For example, go jackpot may receive confirmation that a payment account belongs to the same person named on the gaming account. This helps stop unauthorised payments and protects legitimate players.

If another person contacts go jackpot about your account, we will not disclose private account information unless that person has valid authority and any required verification has been completed. Never share your password, one-time code, or payment PIN with anyone claiming to represent go jackpot.

4 Why go jackpot uses your information

Go jackpot processes personal information only where there is an appropriate reason. Depending on the situation, that reason may be necessary account administration, performance of our agreement with you, compliance with a legal requirement, protection of legitimate business and security interests, or your consent.

• Creating, maintaining, and authenticating your go jackpot account.
• Confirming that you are at least 21 years old and eligible to use the platform.
• Accepting deposits, processing withdrawals, issuing refunds, and maintaining wallet records in Philippine pesos.
• Recording bets, game rounds, results, bonuses, account adjustments, and settlement decisions.
• Conducting identity, fraud, anti-money laundering, and payment ownership checks.
• Detecting duplicate accounts, suspicious logins, automated activity, collusion, payment abuse, and breaches of platform rules.
• Providing customer support and resolving account, payment, technical, or betting disputes.
• Applying deposit limits, cool-off periods, self-exclusion requests, and other responsible gaming controls.
• Improving site performance, identifying errors, and understanding which services work well on Philippine devices and networks.
• Sending service messages about security, account verification, policy updates, payments, or important changes.

Where go jackpot asks for consent, you may withdraw that consent for future processing. Withdrawal does not make earlier lawful processing invalid, and it may not stop processing that go jackpot must continue for legal, security, contractual, or regulatory reasons.

5 Payments, identity checks, and financial records

Go jackpot supports payment methods commonly used in the Philippines, including GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfers, BDO, BPI, UnionBank, and eligible Visa or Mastercard cards. Availability may depend on your account and the payment options shown when you transact.

When you make a payment, go jackpot records the amount, time, status, payment route, transaction reference, and account involved. Payment partners process certain details under their own security procedures. Go jackpot generally receives enough information to match the transaction to your account, investigate a failed payment, complete compliance checks, and maintain accurate financial records.

Before approving a withdrawal, go jackpot may compare your identity details with payment ownership information. Additional documents may be requested if names do not match, activity appears unusual, or a legal check is required. These checks are designed to prevent account takeover, stolen payment use, and unauthorised cash-outs.

6 Cookies, browser storage, and device data

Go jackpot may use cookies and similar browser technologies to keep sessions working, remember preferences, support security controls, measure performance, and understand general website usage. Some technologies are necessary for account login, transaction security, and navigation. Others may help us improve content and service reliability.

Browser and device records may include page visits, session duration, referring page, approximate location, screen size, operating system, and error events. Go jackpot uses this information to identify technical issues, protect accounts, reduce fraud, and optimise the platform for mobile users in the Philippines.

You can manage cookies through your browser settings. Blocking necessary cookies may stop login, betslip, payment, or security functions from operating correctly. Clearing browser data may also remove saved preferences and require you to sign in again.

7 When information may be shared

Go jackpot does not sell player information. We may share limited information with trusted service providers when it is necessary to operate the platform or meet an obligation. These recipients are expected to handle data only for approved purposes and apply appropriate safeguards.

• Payment providers and banks that complete deposits, withdrawals, reversals, and transaction checks.
• Identity and security providers that help go jackpot verify players, detect fraud, monitor account access, and investigate suspicious activity.
• Gaming and technology providers that supply games, betting systems, hosting, support tools, analytics, and platform infrastructure.
• Professional advisers such as legal, audit, accounting, or compliance specialists who are subject to confidentiality duties.
• Government, judicial, or regulatory bodies where disclosure is required by lawful process, applicable rules, or the protection of legal rights.
• Business successors if all or part of go jackpot is reorganised, transferred, or acquired, subject to applicable privacy requirements.

Go jackpot considers the type of information, purpose of sharing, and available safeguards before granting a provider access. Providers should receive only the information reasonably needed to perform their assigned service.

8 Storage, transfers, and retention

Information may be stored or processed using systems operated by go jackpot and approved service providers. Some service infrastructure may be located outside the Philippines. Where cross-border processing occurs, go jackpot seeks to use contractual, organisational, and technical safeguards appropriate to the information and applicable requirements.

Go jackpot keeps personal information only for as long as it is reasonably required for the purpose collected. Account and transaction records may need to be retained after an account closes to meet financial, anti-fraud, dispute, legal, responsible gaming, or compliance obligations. Retention periods may therefore differ by category of information.

When information is no longer required, go jackpot will take reasonable steps to delete it, anonymise it, or place it beyond normal operational use. A deletion request does not override records that must legally be retained or information needed to establish, exercise, or defend a legal claim.

9 Security safeguards and account safety

Go jackpot uses layered safeguards intended to protect information against accidental loss, improper disclosure, unauthorised access, alteration, and misuse. Measures may include encrypted transmission, restricted staff access, account authentication, system monitoring, security reviews, backup controls, and procedures for managing suspected incidents.

No internet service can promise absolute security. Players also have an important role. Use a unique password, keep your registered mobile number secure, sign out on shared devices, and contact go jackpot promptly if you notice a login or transaction you do not recognise.

If a data incident creates a material risk to affected people, go jackpot will assess the event, limit further exposure, preserve relevant records, and make notifications when required. We may contact you with practical steps such as resetting a password or confirming recent activity.

10 Your privacy rights

Subject to applicable law and valid exceptions, you may have rights concerning personal information held by go jackpot. We may ask you to verify your identity before completing a request so that account information is not given to the wrong person.

• Right to be informed: ask how go jackpot collects and uses your information.
• Right of access: request a copy or summary of personal information linked to your verified account.
• Right to correction: ask us to correct inaccurate or incomplete information.
• Right to object: object to certain processing, especially optional direct marketing, where the right applies.
• Right to deletion or blocking: request deletion, blocking, or removal where there is a valid legal basis and no overriding retention duty.
• Right to data portability: request eligible information in a commonly usable format where applicable.
• Right to complain: raise a concern with go jackpot and, where appropriate, the relevant Philippine privacy authority.

To make a request, email privacy@gojackpot.asia from your registered email address. Include your account username, the type of request, and enough detail for the privacy team to understand it. Do not include your password, payment PIN, or one-time code. Go jackpot will acknowledge and assess requests within the period required by applicable rules.

11 Marketing and communication choices

Go jackpot may send necessary service messages about account security, identity verification, transactions, policy updates, responsible gaming controls, and changes that affect your use of the platform. Because these messages are operational, they may still be sent even if you decline promotional marketing.

Promotional messages about bonuses, games, and events are sent where permitted and based on your communication preferences. You may ask go jackpot to stop optional marketing by updating available account preferences or contacting support. It may take a short time for a preference change to be reflected across scheduled campaigns.

Choosing not to receive marketing does not close your go jackpot account, affect your settled balance, or prevent you from using eligible services. You may still see general promotions while browsing the website.

12 Responsible gaming and sensitive account signals

Go jackpot may use account activity to support safer gaming. This can include reviewing deposits, play frequency, session length, failed payment attempts, requests for limit changes, support conversations, and use of cool-off or self-exclusion tools.

Where activity indicates possible risk, go jackpot may display a reminder, offer account controls, contact the player, restrict certain functions, or apply a temporary review. These steps are intended to protect players and support responsible use, not to diagnose a medical condition.

Information linked to self-exclusion or responsible gaming restrictions may be retained after account closure so go jackpot can continue to respect the restriction and prevent accidental re-registration. More information about player tools is available on the Responsible Gaming page.

13 Age restriction and information about minors

Go jackpot is intended only for people aged 21 years or older. We do not knowingly allow minors to register or gamble. Age and identity checks may be performed before account access, during account review, or before funds are withdrawn.

If go jackpot learns that an account belongs to a person under 21, the account may be suspended while the matter is investigated. Information may be retained where necessary to enforce the age restriction, return eligible funds, prevent repeated registration, and meet legal requirements.

A parent or guardian who believes a minor has provided information to go jackpot should contact privacy@gojackpot.asia with enough detail for the team to investigate. Do not send unnecessary identification until the privacy team explains the secure verification process.

14 Changes to this Privacy Policy

Go jackpot may update this Privacy Policy when services, technology, legal requirements, or operational practices change. The latest version will be published on this page with an updated effective date.

When a change materially affects how go jackpot uses personal information, we may provide an additional notice through the website, registered email, account inbox, or another suitable channel. Continuing to use the service after an update does not remove any rights provided by applicable law.

Players should review this page from time to time, especially after receiving a policy update notice. If you disagree with a material change, you may contact support to discuss your options or request account closure under the Terms and Conditions.

15 Contacting the privacy team

Questions, complaints, and verified rights requests may be sent to the go jackpot privacy team at privacy@gojackpot.asia. General account or payment concerns may be sent to support@gojackpot.asia.

When contacting go jackpot, use the email address registered to your account and describe the issue clearly. Include relevant dates or transaction references if needed, but never provide your password, one-time code, GCash MPIN, Maya password, online banking password, or card PIN.

Go jackpot will review privacy concerns fairly and respond using the contact details associated with your verified account. Complex requests may require additional time or documents, particularly where information must be retrieved from archived records or where identity verification is necessary.